At Bharat Travels Chandigarh ("we", "our", or "us"), accessible via https://btchd.in, we respect your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy outlines the types of personal data we collect, how it is used, stored, and protected when you browse our website, book tempo travellers, luxury Force Urbania, or tourist buses, or contact our customer desk.
1 Introduction & Scope
Bharat Travels Chandigarh has been a trusted travel and fleet rental provider in Chandigarh, Mohali, and Panchkula since 1989. This policy applies to all visitors, passengers, and corporate clients utilizing our web portal, mobile inquiry forms, WhatsApp booking channels, and direct phone reservations.
By accessing our website or providing information to book a vehicle, you agree to the collection and use of information in accordance with this Privacy Policy.
2 Information We Collect
To provide seamless transport bookings, itinerary consultations, and emergency customer support, we collect the following categories of information:
- Contact Information: Full name, telephone/mobile number, WhatsApp number, and email address.
- Trip & Reservation Details: Pickup address, drop destination, trip starting and return dates, vehicle preference (e.g., 9-seater, 17-seater Tempo Traveller, Force Urbania, 45-seater bus), and estimated passenger count.
- Identification Data: Where required for inter-state permits, hill route transit (e.g., Leh-Ladakh, Rohtang Pass, Spiti Valley, Chardham Yatra, Amarnath Yatra), or corporate billing, government-issued IDs (Aadhaar, Passport, or PAN) may be requested.
- Payment Transaction Records: Advance booking payment reference IDs, UPI transaction numbers, bank transfer details, or billing invoices. Note: We never store your full credit/debit card numbers or net-banking passwords on our servers.
- Automated Browsing Data: IP address, browser type, operating system, pages visited, date and time stamp, and referring URL collected through standard web server logs.
3 How We Use Your Information
We use the data gathered strictly for genuine travel service and operational purposes, including:
- Processing and confirming your Tempo Traveller, Urbania, or Bus booking requests.
- Dispatching vehicle details, driver name, mobile number, and vehicle registration numbers prior to your departure.
- Providing customized quotes, itinerary suggestions, and accurate distance/rate calculations.
- Coordinating state road tax permits, toll documentation, and commercial vehicle passenger manifests.
- Offering round-the-clock roadside assistance, GPS route coordination, and emergency contact support during transit.
- Sending booking confirmations, GST invoices, and receipt copies via WhatsApp or Email.
- Improving our fleet services, website usability, and customer satisfaction metrics.
We do not indulge in unsolicited spam marketing or telemarketing calls. Communications from Bharat Travels Chandigarh relate directly to your requested quotes, active journeys, or service inquiries.
4 Data Sharing & Third Parties
We value your trust and maintain strict confidentiality over your details. We do not sell, rent, or trade your personal information to third-party marketing companies or brokers.
Your details are shared solely under the following limited circumstances:
- Assigned Drivers & Fleet Coordinators: Sharing your pickup address and contact number with the designated driver for timely passenger pickups.
- Government & Transport Authorities: Presenting passenger lists or permits when legally mandated at state border tax checkpoints, police verification posts, or pilgrimage control boards (e.g., Shri Amarnathji Shrine Board, Chardham administration).
- Legal Requirements: If required by Indian law, court order, or governmental regulation to protect the safety, rights, or property of our passengers, staff, or the public.
5 Cookies & Website Analytics
Our website utilizes standard cookies and lightweight analytics to enhance your browsing experience, measure page loading speeds, and understand which vehicle categories are most visited.
Cookies are small text files stored on your device. You can choose to accept or decline cookies through your browser settings. Declining cookies will not prevent you from using our site or booking vehicles via our call and WhatsApp channels.
6 Data Security & Storage
We employ standard security protocols, SSL encryption (HTTPS), and restricted operational access controls to safeguard your data against unauthorized access, loss, alteration, or disclosure.
All communication between your browser and btchd.in is protected via standard TLS/SSL encryption. Offline booking registers and digital invoices are accessible only by authorized operations staff.
7 Your Privacy Rights
As a customer or user, you have the right to:
- Request access to the personal information we retain about your past bookings.
- Ask for corrections or updates to your contact numbers or billing records.
- Request deletion of your non-statutory personal data from our contact database once your trip and accounting cycles are completed.
8 Contact Us Regarding Privacy
If you have any questions, clarifications, or privacy requests regarding this policy, please reach out to our dedicated privacy contact team: